Terms & Conditions

We have designed this site and its products for fun and lighthearted entertainment. If it makes you laugh, we have achieved our aim. Custom Gateway (Giftstar.co.uk) stays on the right side of the law. Our products are designed to be lighthearted and are intended for entertainment only.

Please read the following terms and conditions before placing an order on Giftstar.co.uk. This website is operated by Custom Gateway Ltd (Giftstar.co.uk). Custom Gateway Ltd (Giftstar.co.uk) reserves the right, at any time, to modify these conditions of sale. If you do not accept any of the terms specified below, you should not continue using this website.


By placing your order you agree to the following conditions of sale:

  • Only adults over the age of 18 are permitted to purchase items.

  • The users of the products and website must use both in the spirit of the company and always in an appropriate manner.

  • You agree never to create, email, purchase or print any item which will deceive, offend, harm, threaten, mistreat, defame or misrepresent any person, company, institution or the like or item associated with them.

  • By uploading a photo you certify that you have the necessary rights to use and print it.

  • You agree never to use any product to falsely obtain credibility, identity of you or others nor to purport in anyway to falsely associate yourself with others.

  • You agree never to abuse the site, products or company in any way likely to cause offence to them.

  • You agree to refrain from using language, photographs and the like in association with this website and products which may cause offence to the company, its employees and any member of the public.

We may refuse to accept your order if:

  • An item is out of stock or unavailable.

  • Payment has not been successfully authorised.

  • Any personalisation has use of inappropriate language or photographs.

  • There has been a product description or pricing error.


All prices are in pounds sterling. All prices include VAT (where applicable) at the current rate. We reserve the right to display the price exclusive of VAT, but will always display VAT separately and include it in the total price.

All prices displayed on Giftstar.co.uk are correct to the best of our knowledge and are maintained and reviewed regularly. In the unusual occurrence of a price being displayed incorrectly, we will inform the client of the error within 7 days of the purchase being made, where we will allow the client to either cancel the order or pay the additional cost.


Discount codes are distributed via various promotions throughout the year. Discount codes apply to internet orders only and cannot be applied to a purchase once the payment is completed. Custom Gateway reserves the right to prevent discount codes being used against certain products. Only one discount code can be used per order. Once a discount code has expired it is no longer valid.


Click here to visit our Delivery page for full details on delivery costs and times.


If you wish to cancel your order you must inform us prior to the order being dispatched. Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and Exchanges' section below.

Cancellations can only be accepted on personalised products if work on your order has not commenced. Because of the fast turnaround, customers are advised that production for some personalised products can begin immediately. Customers wishing to cancel an order should contact us by phone immediately on +44 (0)330 500 1589.


We are not able to accept returns/exchanges on any personalised products, unless the item you receive is damaged or defective, or if there has been an error on our behalf. We provide our customers with various opportunities to check and confirm all personalisation and inputted information.

Returns should be sent to: Returns Department, Custom Gateway Ltd (Giftstar.co.uk), Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co. Durham, DL13 2UY. The customer is responsible for returning items to Custom Gateway Ltd (Giftstar.co.uk). Custom Gateway Ltd (Giftstar.co.uk) cannot be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service.


The best way to resolve any complaint is to contact our customer service team at itpsales@custom-gateway.co.uk or call us on +44 (0)330 500 1589. They will ensure any issues are investigated / rectified immediately. If you are not satisfied with the outcome of an enquiry, please send details of your complaint to: Complaints, Custom Gateway Ltd (Giftstar.co.uk), Unit 12, Weardale Business Centre, Martin Street, Stanhope, Co, Durham, DL13 2UY, making sure to quote your name, order number, the nature of the complaint and the member of staff you dealt with. We will respond to your complaint within 5 working days of receiving your letter.

Similarly, we would love to hear any positive feedback you may have – simply email us at itpsales@custom-gateway.co.uk


We respect your privacy without exception. We do not divulge information to anyone. Custom Gateway Ltd (Giftstar.co.uk) promises never to willingly or knowingly pass on any of the details provided by any customer at any time, ever. For further details, please view our Privacy Policy.


By Ordering with Giftstar.co.uk:

1. You agree to use the site, its products and services entirely at your own risk and the company and/or its employees or representatives will not be responsible for damage or consequential damage of any type.

2. You agree to completely indemnify Custom Gateway (Giftstar.co.uk), its employees and all related companies against any claims, harm, consequential damage or the like associated with your use of this site (Giftstar.co.uk) or any Custom Gateway Ltd products.

The total liability of Custom Gateway Ltd for any claim whatsoever in connection with the Custom Gateway Ltd websites shall be limited to the price paid for the product. We have tried to ensure that the descriptions and images used on all marketing material are accurate. However, images are intended to give a general idea of the products described and do not form any contract between the purchaser and I or recipient and Custom Gateway Ltd (Giftstar.co.uk).


Opening Hours

9am – 5pm Monday to Thursday

9am – 4pm Friday

Closed Weekends and UK/England Bank Holidays

Telephone: +44 (0)330 500 1589 (Calls charged at National Rate)

Email: itpsales@custom-gateway.co.uk

Address: Custom Gateway Ltd (Giftstar.co.uk)

Unit 12, Weardale Business Centre

Martin Street, Stanhope,

Co. Durham

DL13 2UY

United Kingdom