FAQs

Q: NEED TO MAKE AN AMENDMENT TO YOUR ORDER?

If you notice anything that is incorrect, please contact us immediately via telephone on +44 (0)330 500 1589. As our production processes run 24 hours a day, it is unlikely that we will be able to make any adjustments to the order but we will do our best to help you. Please note there is a £5.00 admin charge for this service.

Q: WHERE IS MY ORDER?

If you have allowed the requested time, please contact your local sorting office and enquire if your goods are being held there, even if you have not received a 'Sorry You Were Out' card. If your goods are not there, please email us at sales@giftstar.co.uk and let us know your name, order number, and full delivery address.

Q: GENERAL ENQUIRIES?

The best way to contact us is to email us at sales@giftstar.co.uk where we endeavour to respond to all emails within 24 hours (Mon - Fri). If you have an urgent query, you can call us on +44 (0)330 500 1589 (Calls charged at National Rate).

Q: ARE YOU CALLING FROM ABROAD?

Please dial +44 (0)330 500 1589

Q: WILL MY PRODUCT LOOK EXACTLY LIKE THE PREVIEW?

It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.

Q: WHAT SIZE WILL MY GIFT BE?

For full details on products including sizes and detailed descriptions please see respective product pages.

Q: IF I ORDER TODAY, WHEN WILL I RECEIVE MY GIFT?

Items are dispatched Monday – Friday only (excluding UK/England bank holidays).

2nd Class - £2.99 - Dispatched by 2nd class Royal Mail. Please allow 3 - 7 working days.

1st Class - £3.99 - Dispatched by 1st class Royal Mail. Please allow 1 - 3 working days from dispatch.

Guaranteed Next Day Delivery - £7.50 - Dispatched by Royal Mail Special Delivery. Order by 2pm and receive the following working day. Orders placed before 2pm on Friday will arrive on Saturday, orders placed after this time will be dispatched on Monday for delivery on Tuesday. Not available on Bank Holidays. Only available in the UK (please allow 1 extra day for deliveries in Northern Ireland). Will require a signature upon receipt.

International Delivery - £8.50 - We dispatch our products all over the World. Dependent on which country you choose, delivery will take between 3 and 14 working days.

Please note that certain products cannot be dispatched the same day and have longer dispatch times. If a product takes longer than our standard dispatch time, this information is clearly displayed on the product page in the product description. 

Q: HOW MUCH IS THE P&P?

£2.99 - 2nd Class

£3.99 - 1st Class

£7.50 - Guaranteed Next Day Delivery

£8.50 - International Delivery

Q: CAN I GET MY GIFT FOR TOMORROW?

Yes, providing it states the product is available on a Next Day service in the product description.  This service is not available for some products.  Full details for Guaranteed Next Day Delivery can be found above.

Q: CAN I GET MY GIFT DELIVERED SOMEWHERE ELSE?

Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.

Q: WILL I HAVE TO SIGN FOR MY GIFT WHEN IT ARRIVES?

No, not unless you have taken Next Day delivery. However, your item is very unlikely to fit through your letterbox. We recommend getting it delivered to a work address or somewhere where someone is in most days. If you are out when it is delivered a card will be left for you (as per standard Royal Mail procedure) and you can contact your local sorting office to arrange redelivery. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.

Q: HOW WILL MY GIFT BE PACKAGED?

Your gift will be packaged in a custom made cardboard box or jiffy bag depending on the product for maximum protection.

Q: WHAT WILL HAPPEN IF I AM OUT AND SOMEONE TRIES TO DELIVER MY PARCEL?

As with your usual post if you are out your postman will pop a 'Sorry You Were Out' card through your door. At this point you can contact your local sorting office and arrange redelivery or collection. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.

Q: I WANT TO GET THIS GIFT DELIVERED DIRECTLY TO THE RECIPIENT, WILL AN INVOICE BE INCLUDED?

No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.

Q: IS THE COMPANY LOGO/ADDRESS PRINTED ON THE PACKAGING?

Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.

Q: CAN YOU MAKE MY PHOTOGRAPH BETTER QUALITY?

No we cannot. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. You can have your photograph assessed free of charge by emailing sales@giftstar.co.uk