FAQs

Q: NEED TO MAKE AN AMENDMENT TO YOUR ORDER?

If you notice anything that is incorrect, please contact us immediately via telephone on +44 (0)330 500 1589. As our production processes run 24 hours a day, it is unlikely that we will be able to make any adjustments to the order but we will do our best to help you. Please note there is a £5.00 admin charge for this service.

Q: GENERAL ENQUIRIES?

The best way to contact us is to email us at itpsales@custom-gateway.co.uk where we endeavour to respond to all emails within 24 hours (Mon - Fri). If you have an urgent query, you can call us on +44 (0)330 500 1589 (Calls charged at National Rate).

Q: ARE YOU CALLING FROM ABROAD?

Please dial +44 (0)330 500 1589

Q: WILL MY PRODUCT LOOK EXACTLY LIKE THE PREVIEW?

It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.

Q: WHAT SIZE WILL MY GIFT BE?

For full details on products including sizes and detailed descriptions please see respective product pages.

Q: CAN I GET MY GIFT DELIVERED SOMEWHERE ELSE?

Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.

Q: HOW WILL MY GIFT BE PACKAGED?

Your gift will be packaged in a custom made cardboard box or jiffy bag depending on the product for maximum protection.

Q: I WANT TO GET THIS GIFT DELIVERED DIRECTLY TO THE RECIPIENT, WILL AN INVOICE BE INCLUDED?

No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.

Q: IS THE COMPANY LOGO/ADDRESS PRINTED ON THE PACKAGING?

Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.

Q: CAN YOU MAKE MY PHOTOGRAPH BETTER QUALITY?

No we cannot. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. You can have your photograph assessed free of charge by emailing itpsales@custom-gateway.co.uk