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Frequently Asked Questions

Whatever your query we hope you will find the answer here.

It is very difficult to reproduce the quality of our products online. Your preview is as close as possible to the finished item, the real product can look more realistic. Each product is finished to a high standard using state of the art printing equipment and a specialist design team.
For full details on products including sizes and detailed descriptions please see respective product pages.

Economy Delivery* - £1.45 Dispatched by 2nd class Royal Mail. Please allow 3 - 7 working days.

Express Delivery* - £2.50 Dispatched within 24 hours by 1st class Royal Mail. Usually delivered within 1 - 3 working days from dispatch (this is not a guaranteed service).

Guaranteed Next Day Delivery* - £7.50 Dispatched by Royal Mail SpecialDelivery. Order by 2pm and receive the following working day. Orders placed before 2pm on Friday will arrive on Saturday, orders placed after this time will be dispatched on Monday for delivery on Tuesday. Not available on Bank Holidays. Only available in the UK (please allow 1 extra day for deliveries in Northern Ireland). Will require a signature upon receipt.

*Please note that certain products cannot be dispatched the same day and have longer dispatch times - these include phone covers, some engraved items and notebooks. If a product takes longer than our standard dispatch time, this information is clearly displayed on the product page. 

International Delivery - £8.50 We dispatch our products all over the world. Dependending on which country you choose, delivery will take between 3 and 14 working days

If your order has not arrived within the quoted time scale, please follow the steps below:

  1. Please check the address shown above is correct.
  2. Please contact your local Royal Mail sorting office to check if your item is being held there. We do regularly hear that orders are at the local sorting office awaiting collection, despite a ‘While you were out’ card not being left.  Please note we will not be able to arrange a resend of your order until this check has been made.
  3. If the address is correct and your order is not awaiting collection from your local sorting office, please contact us using the form below and we will be able to help you further.
despatch time, this information is displayed on the product page.
Please see above. 
Yes - you need to order before 2pm and tick the Next Day option in your Basket. If you order after 2pm the order will leave the following day. All Next Day orders must be signed for and this option is only available in the UK (including Ireland with BT postcodes). There is an additional cost for Next Day deliveries. Please note that certain products cannot be despatched the same day and have longer despatch times - these include phone covers, some engraved items and notebooks. If a product takes longer than our standard despatch time, this information is displayed on the product page.
Yes, this is no problem. You will be given the chance to input an alternative delivery name and address while ordering.
Express gives you the opportunity to speed up the dispatch time of your order. Instead of waiting the standard 3 working days for us to process and dispatch your order, Express is your queue jump. It is important to remember that Express only guarantees dispatch time and we will send your item out by first class post which may still take up to 3 working days, still 4 days faster than the standard delivery time without using the Express option.
No, not unless you have taken Next Day delivery. However, your item is very unlikely to fit through your letter box. We recommend getting it delivered to a work address or somewhere where someone is in most days. If you are out when it is delivered a card will be left for you (as per standard Royal Mail procedure) and you can contact your local sorting office to arrange redelivery. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
Your football gift is packaged in a custom made cardboard box for maximum protection.
As with your usual post if you are out your postman will pop a "Sorry You Were Out" card through your door. At this point you can contact your local sorting office and arrange redelivery or collection. If you fail to collect the product from Royal Mail it will be returned to us after 14 days. In such cases you will not be entitled to a refund.
No, we never include an invoice with your gift. We do sometimes include a letter and/or leaflets informing the recipient of various promotions.
Yes, we do have to include our name and address on the outside of the packing for tracking and returns purposes.
No we cannot. If the image you send us is poor, low resolution or blurred then this is how it will appear on the product. If you send a good quality image we can guarantee to produce a superb product. For those products needing a photograph you need to send a good quality, preferably digital image. It should be “Passport” like with the person featured facing the camera. You can have your photograph assessed free of charge by emailing sales@personalisedfootballgifts.co.uk